What can be returned, what cannot, and how to raise a problem with an order.
Last updated August 28, 2026
Because these materials are temperature-sensitive and their handling cannot be verified once they leave us, we cannot accept returns of opened or used product. We will always put right an order that arrives damaged, incorrect, or incomplete.
Email support@visionpeptides.com within 14 days of delivery with your order number and photographs of the outer packaging, the vial, and any damage. Photographs of the shipping label and packaging as received are usually decisive, so please take them before discarding anything.
We will respond with a resolution or a request for further detail. Do not return anything until we have confirmed a return in writing — unauthorised returns cannot be refunded.
Approved refunds are returned by the same route the payment arrived, to the account the funds came from. Because orders are settled by bank transfer, expect the transfer to take several business days to appear once we have issued it.
Shipping charges are refunded where the fault is ours. Where a return is accepted as a courtesy, shipping is not refunded.
An order can be cancelled at no cost at any point before it ships. Once a tracking number has been issued the order is in the carrier's hands and this policy applies instead.
A shipment refused at delivery, or returned to us because the address was wrong or nobody could receive it, is refunded less the outbound shipping cost. Product returned to us in this way cannot be resold and is destroyed.
